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Zoho CRM - Features & Solutions

Features List :

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and  Inventory Management in a single business system.

Zoho CRM Features Sales Force Automation Marketing Automation Inventory Management Customer Support Analytics Role-based Security Workflow Rules Web Forms Outlook Plugin

Sales force automation

Sales Force Automation

Lead Management  |  Account Management  |  Contact Management  |  Opportunity Management
Sales Forecasting  |  Sales Activity Tracking
Marketing Automation

Marketing Automation

Campaign Management   |  Lead Generation  |   Email Marketing  |   Email Templates
Auto-response Mails
Web Forms

Web Forms

Web-to-Leads  |  Web-to-Contacts  |  Web-to-Cases
Customer Support

Customer Support & Service

Case Management  |  Knowledge base  |  Web Forms for Cases   |  Case Escalations
Inventory Management

Inventory Management

Products & Price Books  |  Sales Quotes  |  Sales Orders  |  Purchase Orders
Invoice Management  |  Vendor Management
CRM Analytics

CRM Analytics

Standard Reports  |  Customizable Reports  |  Report Schedulers  |  Dynamic Dashboards
Workflow Rules

Workflow Management

Assignment Rules  |  Escalation Rules  |  Triggers  |  Alerts and Notifications
Role-based Security

Role-based Security

Roles for organization hierarchy   |  Profiles for access control  |  User Groups  |  Field-level Security
Data Sharing Rules
Zoho CRM Plug-in for Microsoft Outlook

Zoho CRM Plug-ins

For Microsoft Outlook  |  For Microsoft Office
CRM API

Developer API for Third-party Integration

Getting Started  |  API Methods  |  API Examples
 
 
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CRM Solutions

 
 
Sales Force Automation
Marketing Automation
Customer Support & Service
Inventory Management
CRM Analytics
API for Third-party Integration
 
 
 

Customer Testimonial

 
 
"I first looked at ZOHO CRM because of the price. I decided to implement it for my company because of the quality. I decided to invest in the platform because of the innovation.
In my experience implementing a number of CRM systems from Salesforce.com to NetSuite, ZOHO's feature set and ease of use made it the best fit for my company regardless of price."

Adam Stone
President, D-Tools, Inc.
 
 
 

Twitter Updates

 
 
 
 

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